Frequently asked questions
Here are several frequently asked questions that we get and the answers to them!
Q. How long have you been in business?
A. We have been servicing the Denver Metro real estate industry since June 1999. We are proud to be the oldest continuously operating real estate photography, printing, and floor plan provider in Denver.
Q. What is your weather policy regarding photography shoots?
A. We will proceed with all photo shoots except when either rain or snow is falling in the area. We cannot perform our photography when moisture could get into our equipment. If you would like to schedule the photography shoot flexibly in order to "get a day with blue skies", or "wait until the snow melts" it is up to you to follow the weather forecasts and determine when that will be in order to schedule your order. When you place your order we will schedule the photography shoot at the "first available time" so if you have special requirements it is your responsibility to plan for them. See also our policy on rescheduling/canceling your photography shoot below.
Q. Do you use any special equipment?
A. Yes! We are proud to utilize very large and well respected hardware/software companies. See a partial list here.
Q. Why do you use Email for proof review?
A. Email offers the best mix of legibility and speed. Almost everyone has an Email address and it is a lot faster than posting files on the Internet for selection or printing and delivering hardcopies for review. Email allows you to see the color of the piece we are working on. Email helps us keep our costs down and our pricing very competitive. At the request of the customer we can deliver a color "hardcopy" proof (at additional cost see call us) for review so that the customer can see how the finished product will actually look.
Q. It seems overly complicated to place an order. Why are there so many options?
A. We've just added our NEW pricing/ordering page. This vastly simplifies ordering, check it out!
Q. Do you mind special orders?
A. No! We welcome special orders because we want to provide you with products and services that will market you (and your listing) the way you would like. Numerous companies exist offering services similar to the services we offer...but often they have option 1, 2 or 3 only! Keep in mind that on rare occasions special orders may be subject to additional charges, call us at (303) 722-7477 to see what is available.
Q. Why can't I review your photographs at the property and pick the ones I want?
A. Our pricing is based on our photographers spending a certain amount of time at the property to capture the photographic content. From experience, if we allow time at the property for "consultation" we will not be able to complete our work in a timely manner. However, this does not mean that we cannot provide this service for you! What it does mean is that with the photographer spending additional time at the property there will be additional charges to compensate for this. Please call us at (303) 722-7477 to discuss any special needs you may have in this regard.
Q. What delivery options are available?
A. Our pricing includes delivery to your broker's office, by DEFAULT, or to any Denver Metro address of your choice at OUR election. In other words, if there is the option of delivering to your broker's office or your personal residence and your personal residence is closer to our office location we can elect to deliver to your personal residence at no additional charge. For weekend delivery or at your request we will make the services available for pick-up at our office. Depending on the delivery request, there may be an additional courier charge.
Q. What options do you offer for placing orders?
A. We understand that people are different and are comfortable in ordering in different ways. Some like the Internet and prefer filling out an order form online because they can do this after business hours and at their leisure, while others prefer to speak with us on the phone. We offer two ways to place an order; 1) Online using a form (pricing/ordering), or 2) By phone giving specific instructions to us (during your call we are going online to fill-out the online form!). To encourage online ordering we have invested significant time and energy to create an interactive/real-time form for "what if" scenarios! It's also worth noting that the online ordering form provides our pricing for the world to see...including our competition...and they are looking!
Q. Can I schedule the photo shoot to meet you at the property?
A. YES, we're happy to accommodate your schedule.
Q. What is your normal service area?
A. We serve the Denver Metro area. While we may process a special order for a location outside of the Denver Metro area (e.g. Fort Collins, Colorado Springs, etc), this involves additional charges. You can see what the charge will be by input the city name into our pricing/ordering form!
Assignments within C-470 on the North, E-470 to the East, Castle Pines Parkway to the South, and Highway 93 to the WEST do not incur mileage charges. Cities outside this area will incur a charge. Go to our pricing/ordering page and use the Property Address drop-down menu to select a city to see if there is an additional fee.
Q. Is there a charge for rescheduling photo shoots or canceling them all together?
A. Yes, there is potentially a charge for either rescheduling or cancelling your photography order. We schedule our photo shoots as closely as possible in order to be efficient and keep costs down. Accordingly, we request that if you would like to reschedule or cancel your photo shoot that you do so AT LEAST 24 BUSINESS HOURS BEFORE THE DAY that the shoot is scheduled. For example, if we schedule your photo shoot for a Thursday afternoon reschedule or cancel that order by Tuesday prior. Another example would be if we schedule your photo shoot for Monday morning reschedule or cancel that order by Thursday prior.
IMPORTANT: See weather policy regarding photo shoots above.
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Last modified:
09/01/11