Here are several frequently asked questions that we get and the answers to them!
Q. How long have you been in business?
A. We have been servicing the Denver Metro real estate industry since June 1999. We are proud to be the oldest continuously operating real estate photography and virtual tour provider in Denver.
Q. What is your weather policy regarding photography shoots?
A. We will proceed with all photo shoots except when either rain or snow is falling in the area. We cannot perform our photography when moisture could get into our equipment. If you would like to schedule the photography shoot flexibly in order to "get a day with blue skies", or "wait until the snow melts" it is up to you to follow the weather forecasts and determine when that will be in order to schedule your order. When you place your order we will schedule the photography shoot at the "first available time" so if you have special requirements it is your responsibility to accommodate for them. See also our policy on rescheduling/canceling your photography shoot below.
Q. Do you use any special equipment?
A. Yes! We are proud to utilize very large and well respected hardware/software companies. We use Nikon, Lexar Media, Dell, Canon, Microsoft, PictoSphere, VRGuild, Metropix, and Adobe among others. By using the equipment/software of these companies we can offer you a high degree of reliability and quality.
Q. Why do you use faxing/Email for proof review?
A. Faxing/Email offers the best mix of legibility and speed. Almost everyone has a fax machine or Email address and it is a lot faster than posting files on the Internet for selection or printing and delivering hardcopies for review. We prefer Email as that allows you to see the color of the piece we are working on. Faxing/Email helps us keep our costs down and our pricing very competitive. At the request of the customer we can deliver a color "hardcopy" proof (at additional cost see Pricing) for review so that the customer can see how the finished product will actually look.
Q. It seems overly complicated to place an order. Why are there so many options?
A. We agree that placing an order for one of our services requires some time on your part...the first time. The reason there are so many options is because we strive to meet the needs of each individual agent and want to tailor our services to their needs. Hopefully, the first order you place will be used going forward and once you select the way you would like your service to look you can repeat that format in subsequent orders.
Q. Do you mind special orders?
A. No! We welcome special orders because we want to provide you with products and services that will market you the way you would like. Numerous companies exist offering services similar to the services we offer...but often they have option 1, 2 or 3 only! Keep in mind that on rare occasions special orders may be subject to additional charges, contact us to see what is available.
Q. Why can't I review your photographs at the property and pick the ones I want?
A. Our pricing is based on our photographers spending a certain amount of time at the property to capture the photographic content. From experience, if we allow time at the property for "consultation" we will not be able to complete our work in a timely manner. However, this does not mean that we cannot provide this service for you! What it does mean is that with the photographer spending additional time at the property there will be additional charges to compensate for this. Please call us do discuss any special needs you may have in this regard.
Q. What delivery options are available?
A. Our pricing includes delivery to your broker's office, by default, or to any Denver Metro address of your choice at our election. In other words, if there is the option of delivering to your broker's office or your personal residence and your personal residence is closer to our office location we can elect to deliver to your personal residence. For weekend delivery or at your request we can will make the services available for pick-up at our office. Depending on the delivery request, there may be an additional nominal charge.
Q. What options do you offer for placing orders?
A. We understand that people are different and are comfortable in ordering in different ways. Some like the Internet and prefer filling out an order form online because they can do this after business hours and at their leisure, while others prefer to speak with us on the phone. We offer three ways to place an order; 1) online using a form, or 2) by phone giving specific instructions to us to complete an order. To encourage online ordering there we provide a discount for doing so! Note, however, that approval to print services must be in writing via Email or fax.
Q. Why won't you schedule the photo shoot to meet me at the property?
A. Our pricing is based on our photographers spending a certain amount of time at the property to capture the photographic content. From experience, agents who want to meet us at the property usually want to "coach" our photographer in how to do his/her job. This requires more time than the photographer has assigned to complete capturing the photographic content of the property. However, this does not mean that we cannot provide this service for you! What it does mean is that with the photographer spending additional time at the property there will be additional charges to compensate for this. Please call us do discuss any special needs you may have in this regard.
A. We serve the Denver Metro area. While we may process a special order for a location outside of the Denver Metro area (e.g. Fort Collins, Colorado Springs, etc), this involves additional charges.
Assignments within the C-470 and E-470 loop and all of Highlands Ranch DO NOT incur mileage charges. Assignments outside of these areas incur a mileage charge per mile (each way) from the normal service area border. For example, if you requested a photo shoot of a home in Castle Rock that was 7 miles south of the C-470 and Lincoln overpass the additional charge would be based on 14 miles.
Q. Is there a charge for rescheduling photo shoots or canceling them all together?
A. Yes, there is potentially a charge for either rescheduling or cancelling your photography order. We schedule our photo shoots as closely as possible in order to be efficient and keep costs down. Accordingly, we request that if you would like to reschedule or cancel your photo shoot that you do so AT LEAST 24 hours before the day that the shoot is scheduled. For example, if we schedule your photo shoot on a Thursday between 12:00 PM and 2:00 PM we ask that you reschedule or cancel that order by 5:00 PM (end of business) on the Tuesday prior. Another example would be if we schedule your photo shoot for Monday between 9:00 AM and 11:00 AM we ask that you reschedule or cancel that order by 5:00 PM (end of business) on the Thursday prior.
IMPORTANT: See weather policy regarding photo shoots above.